Returns & Exchanges

At Big Thief, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unworn and unwashed fashion items. If your new piece doesn't fit perfectly or meet your expectations, our streamlined process makes exchanges and refunds simple and stress-free.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all tags are still attached and the packing slip is included inside.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.