Frequently Asked Questions

Everything you need to know about shopping with Big Thief.

What is your standard shipping policy?

We offer standard shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.

How do I process a return or exchange?

We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Please visit our Returns Portal to start your request.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.

How can I ensure I select the right size?

Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your garments ethically produced?

Yes, sustainability and ethical labor are core to our brand. We partner exclusively with factories that ensure fair wages and safe working conditions, using organic or recycled materials whenever possible.

Can I track my order once it has shipped?

Absolutely. Once your order is dispatched, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.